Hawthorn Suites by Wyndham Lake Buena Vista, A Sky Resort

Hotel Review of Hawthorn Suites by Wyndham Lake Buena Vista, A Sky Resort

We only got to spend one night at this hotel, but even in less than 24 hours, they people at the front desk managed to make this a negative stay.  Let me first start with the positives.  The hotel is very easy to reach from Disney World, especially Downtown Disney.  The hotel lobby is simple, but inviting and clean, as is the rest of the hotel.  And, that about ends the positives.

The rooms are quite small and cramped.  For an area rich in hotel rooms, you can easily find a more comfortable room for less money.  In addition, in the bathroom, the sink has no space to place any items on, which is quite annoying.

The biggest issue we ran into though was with the service.  When we went to use the toilet, we discovered that it was clogged and needed to be fixed.  I tried calling down to the Front Desk, but there was no answer after several rings.  I went straight down there instead and asked that someone come and fix the toilet, but they said that maintenance and housekeeping weren't on duty for another few hours so no one could fix it.

Plenty of staff were at the hotel, so someone should have come and taken care of this.  The most they offered me was a plunger to fix it myself.  This was a completely unacceptable answer for a hotel to give.  In the hospitality industry, asking a guest to plunge a toilet is a big problem with your service.  The front desk refused to do anything about this.

As we were checking out in about an hour at this point, there wasn't too much recourse for us except contacting Wyndham directly.  After I contacted Wyndham via their website, they did get back to me about a week later with an offer of a $75 refund to be delivered to me, which was received after about another week.  I'm glad that Wyndham did provide this compensation, but they didn't address the need to re-train their front desk staff on how to deal with these situations.

In addition to this major issue, they also did manage to "lose" our reservation and we had to jump through a few hoops to get them to find it.  Due to this, I believe it is best to avoid this hotel and use one of the numerous other hotels in the Disney World area.