Wednesday, May 13, 2015

Courtyard Arlington Rosslyn

We had a two night stay at the Courtyard Arlington Rosslyn and it was unfortunately a disappointment. We found the staff to be friendly, and the lobby area to be nice. The location was ideal for being able to quickly get into DC via the metro or to use a jumping off point for Virginia attractions.

Our disappointments came through in a few areas. When we first got to our room, we found that one of the pillows had, what appeared to be, a blood stain on it. I reported this immediately to the front desk who then called someone to have it replaced. No one ever came to replace the pillow. This showed us that, first and foremost, that housekeeping does not check the linens thoroughly enough before placing them on a guest's bed. And secondly, that their staff does not follow through on their promises.

A second main disappointment was the wifi. Simply put, it did not work in our room during our entire stay. I asked the front desk about it, who referred me to a phone number. The phone number said, they'd just try "resetting" everything, but that didn't do anything. No one did anything helpful to rectify this problem.

The third issue was with billing. I booked this stay using a combination of a free night certificate and cash, booked directly through Marriott. Upon checkout, the front desk clerk refused to issue me a billing statement. She said I must have booked through someone other than Marriott, which was not true. In the end, I did not receive a billing statement for this stay.

I frequent the Washington area quite often, and unfortunately, this is a hotel that I will no longer stay at due to these issues.

Address: 1533 North Clarendon Boulevard, Arlington, VA 22209
Wifi: Free (But Not Working)
Parking: $15/Night
Restaurant: Yes
Bar/Lounge: No
Smoking: Non-smoking
Hidden Fees: None
Free Breakfast: No

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