Wingate by Wyndham of Port Wentworth Review

Review of the Wingate by Wyndham in Port Wentworth, GA


The Port Wentworth Wingate by Wyndham by far was the worst hotel we've ever stayed in. While I wouldn't expect a 5-star type room here, I would expect that everything would be clean and that housekeeping would do their jobs.

After first checking in, they put us in room 121. As soon as we walked into the room we saw a large amount mold on the ceiling and the lamp was covered in dirt and mold. It was quite disgusting. We immediately went back to the front desk to inform them of the problem and request another room. However, they were only able to offer us another room with 2 double beds instead of a King-sized bed, even though we reserved a King-sized bed initially.

The next night, after the hotel emptied out some, we asked them to move us to a room with a King-sized bed, which they did. Unfortunately, in this room we found that it was not properly maintained by housekeeping either. There was still soap in the soapdish and the shower curtain rod was bent and one bracket was partially pulled out from the wall so that the curtain wouldn't close, causing the bathroom floor to get soaked after a shower.

The housekeeping in this hotel should be immediately reviewed as they are NOT doing their job. They didn't even replace the toilet paper when the roll was low during their routine cleaning. Due to their lack of effort and also due to the hotel's management allowing the mold problem to fester, it made for a miserable stay in this hotel.

After my stay was completed, I informed the corporate HQ for Wyndham about the issues, who then forwarded the information on to the General Manager of the hotel. I spoke to him on the phone and he has ensured me that these problems will be fixed. He also said that no one should've been checked into Room 121 as the problem was known about, but through a computer mistake, the front desk checked me in anyway. I don't know if this is the truth or not, but that is the information I was given. Due to my issues, he did offer me half of my money back, so at least I can say that they did take care of that. However, I would not recommend this hotel to anyone staying in the area.