Hawthorn Suites by Wyndham Lake Buena Vista, A Sky Resort

Hotel Review of Hawthorn Suites by Wyndham Lake Buena Vista, A Sky Resort

We only got to spend one night at this hotel, but even in less than 24 hours, they people at the front desk managed to make this a negative stay.  Let me first start with the positives.  The hotel is very easy to reach from Disney World, especially Downtown Disney.  The hotel lobby is simple, but inviting and clean, as is the rest of the hotel.  And, that about ends the positives.

The rooms are quite small and cramped.  For an area rich in hotel rooms, you can easily find a more comfortable room for less money.  In addition, in the bathroom, the sink has no space to place any items on, which is quite annoying.

The biggest issue we ran into though was with the service.  When we went to use the toilet, we discovered that it was clogged and needed to be fixed.  I tried calling down to the Front Desk, but there was no answer after several rings.  I went straight down there instead and asked that someone come and fix the toilet, but they said that maintenance and housekeeping weren't on duty for another few hours so no one could fix it.

Plenty of staff were at the hotel, so someone should have come and taken care of this.  The most they offered me was a plunger to fix it myself.  This was a completely unacceptable answer for a hotel to give.  In the hospitality industry, asking a guest to plunge a toilet is a big problem with your service.  The front desk refused to do anything about this.

As we were checking out in about an hour at this point, there wasn't too much recourse for us except contacting Wyndham directly.  After I contacted Wyndham via their website, they did get back to me about a week later with an offer of a $75 refund to be delivered to me, which was received after about another week.  I'm glad that Wyndham did provide this compensation, but they didn't address the need to re-train their front desk staff on how to deal with these situations.

In addition to this major issue, they also did manage to "lose" our reservation and we had to jump through a few hoops to get them to find it.  Due to this, I believe it is best to avoid this hotel and use one of the numerous other hotels in the Disney World area.

Wingate by Wyndham of Port Wentworth Review

Review of the Wingate by Wyndham in Port Wentworth, GA


The Port Wentworth Wingate by Wyndham by far was the worst hotel we've ever stayed in. While I wouldn't expect a 5-star type room here, I would expect that everything would be clean and that housekeeping would do their jobs.

After first checking in, they put us in room 121. As soon as we walked into the room we saw a large amount mold on the ceiling and the lamp was covered in dirt and mold. It was quite disgusting. We immediately went back to the front desk to inform them of the problem and request another room. However, they were only able to offer us another room with 2 double beds instead of a King-sized bed, even though we reserved a King-sized bed initially.

The next night, after the hotel emptied out some, we asked them to move us to a room with a King-sized bed, which they did. Unfortunately, in this room we found that it was not properly maintained by housekeeping either. There was still soap in the soapdish and the shower curtain rod was bent and one bracket was partially pulled out from the wall so that the curtain wouldn't close, causing the bathroom floor to get soaked after a shower.

The housekeeping in this hotel should be immediately reviewed as they are NOT doing their job. They didn't even replace the toilet paper when the roll was low during their routine cleaning. Due to their lack of effort and also due to the hotel's management allowing the mold problem to fester, it made for a miserable stay in this hotel.

After my stay was completed, I informed the corporate HQ for Wyndham about the issues, who then forwarded the information on to the General Manager of the hotel. I spoke to him on the phone and he has ensured me that these problems will be fixed. He also said that no one should've been checked into Room 121 as the problem was known about, but through a computer mistake, the front desk checked me in anyway. I don't know if this is the truth or not, but that is the information I was given. Due to my issues, he did offer me half of my money back, so at least I can say that they did take care of that. However, I would not recommend this hotel to anyone staying in the area.