US Airways Refund?

Earlier this week, we booked a trip to Burlington, Vermont through US Airways.  At the time of booking, we thought we were getting a great deal, and that if anything, the price of the flight would only go up.  Only 3 days later though, we have found that the price has now gone down $20/ticket.

With this knowledge, I called up US Airways looking to see if they would refund me the price difference of the $20/ticket.  However, the customer service representative I spoke to said that they can only do refunds if the difference in price per ticket is $150 or greater.  When speaking to his supervisor, they informed me of the same thing and that their computer system would not allow them to waive that.  To me, and I'm sure to any consumer, this makes no sense and is only aimed at enhancing the profits of US Airways.

While I understand any business is out there to make money, it should also treat its customers right and make ethical decisions.  I consider what US Airways has done to be unethical and just greedy.  With this, I have submitted a complaint to the appropriate department at the company asking them to review this policy and either to change it or to make an exception in this case.  Hopefully, the person that ends up reading the complaint will not just "toe the company line" and will make the right decision and reimburse me the price difference.

I do understand they are under no legal obligation to reimburse me.  They do need to realize though that their decision will be made public via this website to allow our readers to make a better informed decision when choosing airlines.  I hope for a speedy resolution to this.

Once this is resolved, in either a positive or negative fashion, I will share with you the results.

07/23/2010 - UPDATE: We have received a response from US Airways that can be found by clicking here.